DTRules&Roles

DTSponsor

• is not a member of the DTTeam,
• sets the Challenge for DTTeam to work on,
• selects and defines the scope of the Challenge,
• initiates and ends the DTMethod process

DTFacilitator

• organises work on the Solution,
• helps to effectively perform roles,
• adheres to the rules of work in DTMethod,
• is in constant contact with the DTSponsor

DTDesigner

• works as a part of the DTTeam,
• their role is to work on the Solution,
• each member of the team is selected from various areas and levels of organizational hierarchy,

DTCoordinator

• helps to schedule the meetingss between DTSponsor and DTFacilitator,
• sets a schedule of DTTeam’s tasks,
• coordinates administrative matters (contracts, deadlines, etc.),
• this role can be combined with the DTDesigner

Stakeholder

• a person in contact with the Solution,
• a source of data for DTDesigners in Exploration Phase,
• provides feedback which allows the DTTeam to improve the prototypes

Expert

• complements the DTTeam’s knowledge in a specific field,
• can be a one-time guest or work as a DTDesigner

Connecting roles in DTMethod

Almost anyone involved in the DTMethod can combine all available roles. The only exception is the DTFacilitator, who can combine this function only with DTCoordinator or who can be identified as a stakeholder.

Principles - the strict rules of work

Principles are indisputable, equally important and consistent rules, which have to be followed if the DTMethod is to be an effective model.

1. Focus on people

Design solutions, so they meet the Stakeholders’ needs. Work based on the knowledge that you gathered by studying them. Do not lean on stereotypes or your own convictions.

2. Team involvement

Provide DTDesigner with time and place for designing. Establish priorities and rules of engagement. Provide appropriate conditions which will allow you to develop a Solution.

3. Evidence-based approach

Act based on collected data. Avoid leaning on intuition and convictions. Base your actions on facts, think critically.

4. Phase
approach

In order to develop the best solution, all phases are essential. Go through each phase of the DTModel. Do not skip any of the steps.

5. Iterative approach

If needed, repeat previous steps to receive better effects. Draw conclusions based on the newly collected data.

6. Active
approach

It’s easy to lose drive and abandon tasks if there is no dynamics in actions. Do not delay any decisions. The sooner you start, the better.

7. Learning approach

In Design Thinking each success and failure is a lesson, as it allows to draw conclusions for the future. Use feedback to design the best Solution.

See the remaining components of the DTMethod

The methodology of Design Thinking,
process management stands on three pillars:

DTModel, consisting of 3 phases,
DTTools, around 20 tools adjusted to the DTModel,
DTRules&Roles, i.e., the rules (and roles) that must be followed when using DTMethod.

Explore the DTMethod